About the role
The Community Care Coordinator role works collaboratively with our clients to plan, organise, deliver and maintain a high standard of professional services in the home. CCOs provide case management of CHSP and HCP clients including accurate record keeping of client documentation, regularly reviewing budgets and unspent funds and communicating with clients.
The Care Coordinator will support older people to experience their best life. In addition to assessing, building care plans, and supporting clients with their complex needs, you will work with a team of community care workers to deliver the services clients need in line with the consumer-directed/self-directed care model. You will also raise the profile of the service at local expos and other community events.
Experience within the aged care sector, HCP and My Aged Care, and case management skills are essential.
The Essentials
- Experience in case management, which includes the ability to perform assessments, create and revise client care plans.
- Responsible for ensuring that each client’s Service Agreements align with their Care Plans, Budgets, and Monthly Statements, all of which should be based on the client’s ACAT assessments.
- Familiarity with the Australian government’s aged care funding model and the various aged care packages, especially accessing Commonwealth Home Support Services (CHSP) and Home Care Packages (HCP).
- Serving as the main point of contact and taking responsibility for follow-up and monitoring in response to reported client changes (Care Notes), incidents, risks, and issues.
- Proficiency in using the My Aged Care Portal. Strong communication skills, both verbal and written, and the ability to interact effectively with elderly individuals, their families, staff, and management.
- Possessing compassion and a genuine dedication to the care of the elderly, prioritizing their dignity and independence.
- Understanding of Workplace Health & Safety Standards relevant to Aged Care.
- Experience in forward rostering and sales within the Home Care sector.
- Demonstrated experience in coordinating a developed customer journey aligned to meet customer expectations to assist in the coordination of a community-based service or client care.
Requirements
- Relevant tertiary qualifications in social work, aged care or nursing
- Previous experience as a social worker, nurse or community care worker, working in the aged or health care sector in Australia;
- Current First Aid & CPR certificates, or willingness to obtain
- Current National Police Check, or willingness to obtain
- Current Driver’s Licence with own fully insured vehicle
- COVID-19 (fully vaccinated)
Why you should join our team:
- Generous remuneration package! Which includes a competitive bonus structure.
- Opportunity to work with senior decision-makers and influential industry players.
- Flexible work arrangement.
- A rewarding career where you can make a positive difference in the lives of seniors and their families within your local community.
- Opportunity to be part of a company that is locally owned but operates nationally with a strong global network.
- Be supported for success! An experienced team of people to provide you with guidance and mentoring.
Employer questions
Your application will include the following questions:
- Which of the following statements best describes your right to work in Australia?
- How many years’ experience do you have as an Aged Care Coordinator?
- Do you have customer service experience?
- Have you completed a qualification in aged care?
- Are you available to travel for this role when required?